"The WORST cup of coffee EVER"

A review of Donut Magic by Mrs Rosalind Carr written on Sunday 24th of October 2010

My friend and I were on a week's break, visiting a friend in Washington. She took us into the Galleries and we ordered a tea and two cappacino coffees. The tea was fine but the coffee was horrible. When I first tasted it I was convinced the shot of coffee had been left out! It tasted just like hot water with a dash of milk, with a lot of froth on the top. My friend agreed and we took it back. However, the assistant was very angry and said it was the 'standard' coffee always supplied and appeared to take it as a personal insult that we actually had the nerve to complain. However, another assistant arrived and although she never even acknowleged us, she reluctantly topped up our drink with what appeared to be dark coffee. This came from a cup which was under the dispenser (Probably dregs). We took our coffee back to the table but the taste (or lack of taste) was still disgusting and did not constitute being called a cup of 'coffee'. Having paid £2 a cup for this rubbish and politely complaining and returning the drink once again and getting frosty reception from the staff, I can honestly say the service and coffee were VERY poor.When we finally decided to return the drinks - telling the girl they were un-drinkable and weak there was no offer of a refund even though we had only taken a couple of sips, nor was there an apology, just dirty looks and muttering under the breath....What a terrible standard you set. I think some training in customer relations /service and advice on how to make a decent cup of coffee should be offered to your very rude assistants..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Donut Magic, and are merely third party opinions. Tyneside .com accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.